Returns Policy

ANOC General Trading L.L.C-FZ a company incorporated under the laws of Dubai, United Arab Emirates (referred to herein as "The Original Copper", “”TOC UAE"we", "our" or "us") is committed to protecting your privacy online. This Privacy Policy discloses the privacy practices for participating websites of TOCUAE.com and its affiliated ANOC General Trading L.L.C Entities, and their related sub-domains, sites, services and tools, or any successor site (jointly or severally referred as "Participating Website", as the context so require). The number of Participating Website may also vary in the course of time. This Privacy Policy (the "Privacy Policy") describes the ways in which we collect, store, use and protect the information collected due to your use of Participating Website. By providing us with your information on the website and mobile applications, you expressly consent to us processing your personal information in accordance with the terms of the Privacy Policy. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATION AND PARTICIPATING WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR PARTICIPATING WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS SET FORTH IN THE PRIVACY POLICY, EXIT THIS PAGE /MOBILE APPLICATION AND DO NOT ACCESS OR USE THE WEBSITE/ PARTICIPATING WEBSITE. If you still have any questions, please contact us directly at support@TOCUAE.com.com, and we will be pleased to assist you with your concerns. YOUR EXPRESS CONSENT TO COLLECTION & USE OF INFORMATION We collect information when you register online or update your account, log-in, place an order, communicate with our customer service representatives, shop online, request a catalog, opt-in to receive our e-mails, participate in a contest, promotion or survey or join our social networking sites. We may also collect information from you in our stores or through our catalogs or other marketing material. By visiting our Website mobile application and participating website, submitting information, using our services, purchasing any products and /or accepting the Terms of Use & Privacy Policy, you unconditionally grant your consent to TOCUAE.com to collect, retain, use and disclose your other personal information including not limited to your name, email address , addresses, telephone contact numbers, date of birth and transaction details etc. as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. ("Personal Information") and consent to collect, retain, use and disclose above information for the following purposes: To ensure the efficient running of the website and mobile application To provide information about the products. To develop/offer new products and services For accounting and audit purposes For marketing and market research and analysis purposes To send you communications (or to contact you) via SMS, email, push or any other channel about promotions, services, products and facilities offered by TOCUAE.com. provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application. operate, evaluate and improve our business, website and mobile application. generate aggregated data to prepare insights to enable us to understand customer behavior, patterns and trends with a view to learning more about your preferences or other characteristics. provide privileges and benefits to you, marketing and promotional campaigns based on your profile. communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services. enforce the terms of use of our website and mobile application. protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law. for shipment and delivery of products and services. DATA SHARED BY YOU TOCUAE.com may collect your Data in several ways from your use of our stores, website or mobile application. For instance: when you register with us to receive our products and/or services. when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application. when you complete surveys conducted by or for us. when you elect to receive any communications (including promotional offers) from us. from the information gathered by your visit to our stores, website or mobile application. SHARING OF DATA We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties: our group companies our franchisors Service Providers- Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis, Software service providers and payment processing, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns and in such circumstances these Service Providers will be provided access to only such Personal Information required to fulfill their functions (and only on the agreement that they not use your Personal Information for any other purposes) sourcing partners and supplier of products and services. purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you third party databases to which TOCUAE.com and/or one of our brands subscribes government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers Purposes intended to deliver publications to you, verify your account information, verify access to publications, determine whether you meet the minimum system requirements for use of the Service, provide you tailored content and instructions, targeted promotions, provide customer support, and seek your input regarding TOCUAE.com and/or the Participating Website We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of it promptly and securely. DATA THAT IS COLLECTED AUTOMATICALLY We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. TOCUAE.com uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application. We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies". WHAT DATA WE COLLECT ABOUT YOU The Information we collect about you may be broadly described in following categories: Personal Information: Your name, address, phone number, email address, user name, password, billing and credit card information, order history, feedback, IP address and location, digital device name, type and configuration, details relating to your download of Publications via the Service (including details relating to the time of the download, any interruptions, and the success or failure of the downloads), the URL from which you accessed the Participating Website, demographic information, and other such 'Personal Information'. General Information: We also receive more general information from you as a result of your visits to, and use of, the Participating Website. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the Participating Website, your browsing history, and other such 'General Information'. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details. Your reviews, feedback and opinions about our products, and services. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs. MARKETING OPT-IN AND OPT-OUT PROVISIONS When you register at TOCUAE.com, you are consenting to receiving promotional communication from us. You have the option to opt-out or unsubscribe from our marketing communications for products, new products, offers and promotions. If any user who receives an e-mail from the Site or SMS or any other channel would prefer not to receive marketing related communications in the future, you can do so by following the OPT -OUT instructions in the e-mails or SMS or any other channel. In addition, at any time you may access the OPT OUT section on the Site and choose to unsubscribe (opt-out) or send an e-mail to our customer care info@TOCUAE.com We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request. PROTECTION OF PERSONAL INFORMATION: We store all Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that TOCUAE.com does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media. We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information. If TOCUAE.com is sold to a third party, or TOCUAE.com otherwise becomes subject to a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case TOCUAE.com would require that the third party handles your Personal Information with no less care than taken by us. To keep your Personal Information safe, we ensure that sensitive and private data exchanges between you and Participating Website happen over a Secure Sockets Layer (SSL)-secured communication channel and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive information (payment details), which is sent over the internet. YOUR RIGHTS AND CHOICES When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests Of TOCUAE.com as described in this Privacy Policy. You have the following rights in relation to your personal information and you can exercise it by submitting a request info@TOCUAE.com.com below. Right to Access, Review, Modify and Delete Right to Correction Right to Withdraw Consent It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it. TREATMENT OF GENERAL INFORMATION TOCUAE.com also collects your General Information to allow us, amongst other things, to better understand our users and improve the layout and functionality of the Website. TOCUAE.com may use and disclose anonymous information, including aggregate anonymous information derived from your Personal Information, to inform publishers, partners, trusted affiliates, advertisers, and other interested parties as to the usage habits or characteristics of TOCUAE.com's customer base, and to serve any other business purposes. COOKIES TOCUAE.com may use cookies, or other technologies, to remember Personal Information or General Information when you use the Participating Website. Cookies are small files or records that TOCUAE.com may place on your web browser for collecting information about your activities on the Participating Website, preparing reports, assessing trends, in order to determine relevant interest-based advertisements to serve the customers and otherwise monitoring the way in which the Participating Website is being used. TOCUAE.com may also use services hosted by third parties, to assist for these matters which may collect information, such as your IP address, sent by your browser or via cookies. This is intended to enhance convenience for you, and to assist TOCUAE.com to run an efficient operation. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to: not use Participating Site set your browser to notify you when you receive a cookie set your browser to refuse to accept cookies delete our cookies after visiting Participating Site browse our site using your browser’s anonymous usage setting By accepting the Terms, you confirm your consent to TOCUAE.com's use of cookies, and other such technologies, for these purposes. Any information that we collect and store that is personally identifiable is protected using appropriate means, and although TOCUAE.com does so, it will not be held responsible for any unauthorised access by third parties. The Participating Website may contain links to other websites. Please be aware that TOCUAE.com is not responsible for the privacy practices of third-party websites (Participating Websites excluded) not operated by TOCUAE.com, and cannot guarantee the security of any of your Personal Information collected there. TOCUAE.com encourages you to read the privacy statements of each and every third-party website that collects your Personal Information. SINGLE SIGN ON Each of our Participating Website offer a single-sign-on i.e. after a one-time registration on one of the Participating Website, you can sign on (login) to each of the Participating Website with uniform credentials, without having to go through a separate registration and sign-on process each time. (“Single- Sign-On”). Single- Sign-On provides a single identity - the basis for Participating Website you wish to use recognizing and verifying you. Further after logging into any of our Participating Website you can easily visit any or all of our Participating Website through links in the Participating Website. You can update your account data at any time. For the purpose of Single- Sign-On, certain personal data is stored centrally in a database and is available to our affiliates and service providers connected with the operation of Participating Websites. CHANGE IN THE PRIVACY POLICY Changes in law or changes in TOCUAE.com’s business may require changes to be made to the terms of this Privacy Policy from time to time so TOCUAE.com encourages you to review this Privacy Policy periodically for any such changes. It is your responsibility to carefully read, agree with the Privacy Policy on each occasion you use the Participating Website and your continued use of the Participating Website shall signify your acceptance to be bound by the latest Privacy Policy. If you have any questions or feedback about the Privacy Policy, contact us at info@TOCUAE.com.com. LIMITATION OF LIABILITY In no event will TOCUAE.com, its affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the web sites/apps or collected via the other channels. GOVERNING LAW & JURISDICTION This privacy policy will be governed by the laws of the relevant country in which your personal information is registered with TOCUAE.com (“the applicable territory”). for the avoidance of doubt, the relevant applicable territory may only include those countries in which TOCUAE.com operates stores or the websites/apps as the case may be. the exclusive jurisdiction for any claim, action or dispute with TOCUAE.com under this privacy policy will be in the appropriate courts of the applicable territory. CONTACT US TOCUAE.com feedback@TOCUAE.com.com Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Terms and Conditions ANOC General Trading L.L.C-FZ , a company incorporated under the laws of Dubai, United Arab Emirates (referred to herein as "TOCUAE.com", "we", "our" or "us") operates the Internet e-commerce website www.TOCUAE.com.com (or any successor site) and its related sub-domains, sites, Services and tools ("Website"). The Website is provided as a service to you and is intended to allow you and other users to browse and order products and other goods or services ("Products") offered for sale on the Website ("Services"). TOCUAE.com reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website. NOTWITHSTANDING ANY ORAL OR WRITTEN INFORMATION, OPINIONS, EVALUATIONS, DESCRIPTIONS OR CONSULTATIONS OF ANY KIND FURNISHED BY TOCUAE.COM TO THE CONTRARY, YOU SPECIFICALLY AGREE TO THE TERMS SET FORTH BELOW. 1. TERMS AND CONDITIONS: These Terms of Use (the "Terms") are between TOCUAE.com and you as an end user of TOCUAE.com’s Website. Changes in law or changes in TOCUAE.com’s business may require changes to be made to the Terms from time to time ("Revised Terms"), so TOCUAE.com encourages you to review the Terms periodically for any such changes. . It is your responsibility to carefully read, agree with and accept the Terms and Website’s Privacy Policy (the "Privacy Policy") on each occasion you use the Website, and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you do not agree to (or cannot comply with) any of the Terms, do not use this Website. If you opt to register with the Website, then at the time of registration with the Website, as a Registered User, you must carefully read these Terms and accept them. Each time a change is made to the Terms, you as a Registered User, will be prompted to accept the Revised Terms before you can proceed with your next purchase of Products on the Website. 2. USER CONDUCT AND CONTENT You agree to comply with all legal requirements of the applicable jurisdiction(s) with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same. The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information ("User Content") on or through this Website by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Website. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant TOCUAE.com a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and licence to use such User Content however TOCUAE.com desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any moral rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law. TOCUAE.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. TOCUAE.com is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content. You agree that any User Content submitted by you to the Website will not violate the Terms or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". TOCUAE.com does not regularly review posted User Content but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant TOCUAE.com the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify TOCUAE.com and its affiliates for all claims resulting from any User Content you submit. TOCUAE.com and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party. 3. ACCOUNT AND REGISTERED USER: In order to purchase any Products on the Website, you may either register and create an account secured by a password (the "Account") or submit your order without creating the Account i.e. as a "Guest". Any Account so created is personal to you, and you may not transfer it to another person. Your registration or order (in case of Guest) shall be complete after you accept the Terms. The Terms will apply each time you submit an order for any Products on the Website. Single Sign-On: Our Website offers a single-sign-on for worldwide participating websites and online platforms of TOCUAE.com and its affiliated companies currently comprising of www.tocuae.com (jointly or severally referred as "Participating Website", as the context so require) . The number of Participating Website may also vary in the course of time. After a one-time registration on one of the Participating Website, you can sign on (login) to each of the Participating Website with uniform credentials, without having to go through a separate registration and sign-on process each time. (“Single Sign-On”). Single Sign-On provides a single identity - the basis for Participating Website you wish to use recognizing and verifying you. Further after logging into any of our Participating Website you can easily visit all of our Participating Website through links in the Participating Website. If you register and create an Account, you are a "Registered User". To become a Registered User or to submit an order for any Products on the Website as a Guest, you must be at least 21 years of age, and must provide true, accurate, current, and complete in all respects information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process or at the time of submission of the order on the Website as a Guest. If you are under the age of 21 years, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms on behalf of a person under the age of 21 years, you are fully responsible for his or her use of this Website, including all financial charges and legal liability that he or she may incur. TOCUAE.com reserves the right to refuse service, terminate Accounts, or cancel orders at their sole discretion. By registering and using the Website, you warrant that the information provided by you in the course of the registration process or in the course of submission of order for any Products on the Website as a Guest is true accurate, current, and complete in all respects and you undertake to ensure that such information is kept up-to-date and agree that such information shall be treated as per the Privacy Policy. You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your personal computer or electronic or other mobile or wireless device, and you agree to accept responsibility for all activities that occur under your Account or password. TOCUAE.com assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or Account. If TOCUAE.com has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us. 4. SERVICES; ORDER, PRICING AND PAYMENT: The Services shall include: (i) The provision to you of the Website to purchase any Products; (ii) Procuring a logistics company experienced with collection and transportation to deliver your purchased Products to you ("Logistics Supplier"); and (iii) TOCUAE.com customer support, enabling you to contact TOCUAE.com at info@tocuae.com with any queries that you may have in relation to your purchased Product/s. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. All prices are displayed in United Arab Emirate dirhams. TOCUAE.com may not accept your order for Products if (a) the item/s is/are out of stock; (b) TOCUAE.com is unable to obtain authorisation for your payment; (c) shipping restrictions apply to a particular Product; (d) TOCUAE.com finds a Product or pricing error; or (e) for any other reason at TOCUAE.com’s sole discretion. In any of these situations, TOCUAE.com will inform you that your order has not been accepted, will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order, or unwinding or suspending any transaction after processing has begun. There may be errors in transmission resulting in the interruption of your purchase, you agree to cooperate with TOCUAE.com to resolve such issues, and you agree that TOCUAE.com shall have full discretion to determine the appropriate resolution in such cases. All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorise payment, TOCUAE.com will cancel your order and contact you for an alternative method of payment. TOCUAE.com cannot be held responsible if this should result in a delay in dispatching your goods/Products. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms. By confirming your purchase at the end of the process, you agree to accept and pay for the item/s requested. Certain orders may constitute improper use of the Website and its Services. TOCUAE.com reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Account may also be restricted or terminated for any reason, at TOCUAE.com sole discretion. In the event that a Product is listed at an incorrect price due to an error in pricing, TOCUAE.com shall have the right, at TOCUAE.com sole discretion, to refuse or cancel any orders placed for that Product. In the event that a Product is mispriced, TOCUAE.com may, at TOCUAE.com discretion, either contact you for instructions or cancel your order and notify you of such cancellation. TOCUAE.com will use reasonable endeavors to provide you with attractive prices on the Website as well as in its stores, however, sometimes the price online will not match the price in a store. TOCUAE.com reserves the right, at its sole discretion, to limit the quantity of items purchased per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card and also to orders that use the same billing and/or shipping address. 5. SHIPPING For TOCUAE.com to arrange to deliver any Products that you have purchased to you, you shall be solely responsible for providing the correct and accurate postal details. Risk of loss and title for the Products that you purchase on the Website pass to you upon delivery of your purchased Products by the logistics supplier. TOCUAE.com is not responsible for any delays in the shipping of your ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you. All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately at info@tocuae.com.com, and arrange for the faulty Product to be returned to us. Please note that unless otherwise stated on the Website or APP, delivery dates are just estimates. They are not guaranteed delivery times and may differ despite our best efforts. 6. RETURNS TOCUAE.com wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, TOCUAE.com will refund your purchase within fourteen (14) days of delivery of your purchased Products. Please go through the Returns Policy available on the Website and the Important Information given herein. Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all Product tags still attached. Returns that are damaged, soiled or altered may not be accepted by TOCUAE.com and may be sent back to you. All correctly returned Products will be refunded to the original purchaser as credit to the relevant credit/debit card or bank account used for the transaction after deducting the applicable bank charges (if any). If you think that we have provided you with an incorrect refund, please contact us immediately on info@tocuae.com.com. Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and TOCUAE.com shall not be liable for any delays in refund by card companies. TOCUAE.com offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. 7. PRIVACY In the course of your use of the Website, we will collect certain information from you, (the "Information") which will be dealt in accordance with the Privacy Policy. Please go through the Privacy Policy available on the Website. 8. DISCLAIMER OF WARRANTIES All returns (refund & exchange) must be made within 14 days of the purchase date. a. Original proof of purchase (receipt) must be presented at the time of return. b. Product must be in its original condition, unopened, and with all tags attached. c. Product must not have been used, worn, torn or damaged in any way. d. If you receive/collect a damaged product from TOCUAE.com, you must return it within 72 hours. Otherwise, TOCUAE.com will not accept the return. (Items checked and collected from stores are not eligible for damage returns). e. Furniture items once delivered and assembled cannot be returned or exchanged. f. A restocking fee of AED 250 (or equivalent to local currency) or 10% of the original purchase price, whichever is lower will be applied to returned items in original packaging and unopened. Refunds and exchanges are not permitted for the following items, which are also excluded from warranty coverage: a. Monogrammed and personalized products b. Gift Cards c. Last piece items d. Store display items e. Damage Discount Items f. Any product assembled by non-TOCUAE.com personnel. We reserve the right to refuse any return that does not meet the above conditions. Unwrapped bed linen and unpacked mattresses cannot be exchanged unless there's a manufacturing defect. Outdoor furniture items are not covered under warranty. Warranty claims are not valid for products taken outside of the country. The warranty period begins from the date of purchase or delivery, whichever is later. Customers returning items must also return any free or discounted products received as part of a promotional offer. Home Centre reserves the right to repair or replace defective items at their discretion. Credit card and debit card refunds will be processed through the respective banks. Refunds will be issued in the original mode of payment for items returned within 14 days of purchase. For warranty claims made after 14 days, a credit note will be issued instead of a refund. Purchased items must be collected or delivered within 21 days of invoice issuance. Failure to do so may result in invoice being cancelled. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of local law. To the fullest extent permissible by law, TOCUAE.com does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delays, omissions, interruptions and inaccuracies in materials or Services available through the Website or that the Services will meet any particular criteria of performance or quality. TOCUAE.com makes no representation or warranties about the accuracy, completeness, timeliness, reliability or non-infringement of any content on the Website or Services available through it. Although TOCUAE.com intends to take reasonable steps to prevent the introduction of viruses, worms or other malicious code to the Website, TOCUAE.com does not represent or warrant that the Website, or Services, features or materials that may be available through the Website, are free from such destructive features. TOCUAE.com is not liable for any damages or harm attributable to such features. Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. TOCUAE.com does not warrant and cannot ensure the security or confidentiality of any information you transmit to Website. Accordingly, any information you transmit to Website is transmitted at your own risk. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THIS WEBSITE AND THE SERVICES ARE PROVIDED BY TOCUAE.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. TOCUAE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TOCUAE.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE, COMPATIBILITY, SECURITY, ACCURACY, OR NON-INFRINGEMENT WITHOUT LIMITING THE FOREGOING, TOCUAE.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE TOCUAE.COM WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. PRODUCT INFORMATION ACCESSED THROUGH THIS WEBSITE IS OBTAINED FROM CLAIMS MADE BY THE PRODUCT'S MANUFACTURER/SUPPLIER. AT TIMES, MANUFACTURERS/SUPPLIERS MAY ALTER THEIR LABELS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEBSITE, THUS WE CANNOT GUARANTEE OR ENSURE THE ACCURACY, COMPLETENESS OR TIMELINESS OF ANY PRODUCT INFORMATION. WE RECOMMEND THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT. FOR ADDITIONAL INFORMATION ABOUT A PRODUCT, PLEASE CONTACT THE MANUFACTURER/SUPPLIER. TOCUAE.COM ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS ABOUT PRODUCTS. CUSTOMER REVIEWS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. CUSTOMER REVIEWS REFLECT THE INDIVIDUAL REVIEWER'S RESULTS AND EXPERIENCES ONLY AND ARE NOT VERIFIED OR ENDORSED BY TOCUAE.COM. 9. LIMITATION OF LIABILITY AND INDEMNITY Nothing in these Terms is intended to affect your rights under law. The use of the Website or any of the Services or Products is at your own risk, and unless otherwise stated in these Terms, you assume full responsibility and risk of loss resulting from your use of the Website or any of the Services or Products. By using the Website, you agree, to the fullest extent permitted by law, to indemnify and hold TOCUAE.com, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of the Website or any of the Services, your non-compliance with applicable laws or regulations in the jurisdiction in which you are accessing the Website or the Services, or any action taken by TOCUAE.com as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred. You agree to defend, indemnify and hold harmless TOCUAE.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Website or any breach by you of these Terms. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL TOCUAE.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, BUSINESS INTERRUPTION, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORISED REPRESENTATIVE OF TOCUAE.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH (I) THE USE OF OR INABILITY TO USE THE TOCUAE.COM’S WEBSITE; (II) YOUR USE OF OR RELIANCE ON THE WEBSITE, ANY INFORMATION, HYPERLINKS OR CONTENT CONTAINED THEREIN, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE; (III) YOUR PROVISION OF INFORMATION, PERSONAL OR OTHERWISE, TO TOCUAE.COM; (IV) THE PROVISION OF SERVICES BY TOCUAE.COM; OR (V) ACTS OR NEGLIGENCE ON THE PART OF TOCUAE.COM. IN NO EVENT WILL TOCUAE.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION. 10. GENERAL Any links or references to other Internet Websites ("hyperlinks") contained on the Website are provided by TOCUAE.com merely as a convenience to you and other users of the Website, and TOCUAE.com is not responsible for the content or operation of any such linked sites, or liable, directly or indirectly, for the privacy practices or the content of such linked sites. Any hyperlinks to such linked Websites should no way be construed as an endorsement, representation(s) or promotion by TOCUAE.com as to the content, representations, accuracy, products or Services found or otherwise described in such linked Websites. Use of these linked Websites is done at your own risk and consequences. Except as otherwise expressly stated, TOCUAE.com owns/has control or has licensed the copyright, trademark and all other intellectual property contained in the Website, including but not limited to all text, images or links. All product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g. all capital letters), (collectively, "Marks") are trademarks owned by or licensed to TOCUAE.com unless otherwise noted. The Marks on the Website are variously protected by the laws of the United Arab Emirates and other countries. No use of any of these Marks may be made without the prior, written authorisation of TOCUAE.com, except for the sole purpose of identifying the products or Services originating from TOCUAE.com. TOCUAE.com expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of TOCUAE.com's or any third party's intellectual property rights. Access to this Website does not authorise anyone to use any name, logo or mark in any manner. You may not copy, reproduce, republish, modify, distribute, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, use for commercial purposes any of the materials and make available to the public, or otherwise use the Website content in any way except for your own personal, non-commercial use. You further agree not to adapt, alter or create a derivative work from the Website content except for your own personal, non-commercial use. Any other use of the Website content is strictly prohibited and requires a prior written permission from TOCUAE.com. TOCUAE.com reserves the right to correct any errors or omissions in the Website and to improve the contents at any time without notice. If you rely on the Website and any materials or Services available through it, you do so entirely at your own risk. Furthermore, TOCUAE.com reserves the right to alter, limit or discontinue the provision of any of the Services contained in this Website at any time without prior notice to you. TOCUAE.com may terminate or suspend your access to all or part of this Website, without notice, for any conduct that TOCUAE.com, in its sole discretion, believes is in violation of these Terms or any applicable law or is harmful to the interests of the TOCUAE.com or a third party. Notwithstanding such termination or suspension, you will continue to be subject to clauses 2.2, 2.3, 2.4, 8, 9, 10.2, 10.3 of these Terms. Except as otherwise expressly stated in these Terms, TOCUAE.com shall not be liable to you or to any third party for any modification, termination, suspension or discontinuation of the Website. TOCUAE.com may use cookies, or other technologies, on this Website. Cookies are small files or records that TOCUAE.com may place on your web browser for collecting information about your activities on the Website, preparing reports, assessing trends, and otherwise monitoring the way in which the Website is being used. This is intended to enhance convenience for you, and to assist TOCUAE.com to run an efficient operation. By accepting these Terms, you confirm your consent to TOCUAE.com’s use of cookies, and other such technologies, for these purposes. You are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorised to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading,"flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or Services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You understand that by using this Website or any Services provided on the Website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that TOCUAE.com and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable. You acknowledge that the purchased goods licensed or sold on the Website, which may include technology and software, are subject to the customs and export control laws and regulations of United Arab Emirates and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, downloading or using technology or software from the Website, you agree to abide by the applicable laws, rules and regulations and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology in violation of the law. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this Website. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms shall remain in full force and effect. The failure of TOCUAE.com to act with respect to a breach of these Terms by you or others does not constitute a waiver and shall not limit TOCUAE.com's rights with respect to such breach or any subsequent breaches. Your unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence. The Terms shall be governed by will be governed by the laws of the relevant country in which your personal information is registered with TOCUAE.com (“the applicable territory”). For the avoidance of doubt, the relevant applicable territory may only include those countries in which TOCUAE.com operates stores or the websites/apps as the case may be. the exclusive jurisdiction for any claim, action or dispute with TOCUAE.com will be in the appropriate courts of the applicable territory. If any portion of the Terms is held to be unenforceable, invalid or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected. You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and TOCUAE.com as a result of your use of this Website. 15. A reference to the Website in these Terms includes the website URL www.TOCUAE.com.com and any successor website URLs. These Terms (i) constitute the entire agreement between you and TOCUAE.com with respect to the subject matter hereof and supersedes any previous oral or written arrangements or understandings relating thereto, (ii) will be governed by the laws of the relevant country in which your personal information is registered with TOCUAE.com (“the applicable territory”). For the avoidance of doubt, the relevant applicable territory may only include those countries in which TOCUAE.com operates stores or the websites/apps as the case may be. The exclusive jurisdiction for any claim, action or dispute with TOCUAE.com will be in the appropriate courts of the applicable territory. (iii) may not be amended, terminated or waived orally, and (iv) may not be assigned or resold, in whole or in part, directly or indirectly, by operation of law or otherwise, by you. Any terms of these Terms that may be invalid will not affect the validity of enforcement of the remaining valid terms of Terms. If you do not agree to (or cannot comply with) any of these Terms, do not use this Website. TOCUAE.com shall be not held liable for any delay or failure in performance of any part of these Terms from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, strikes, power blackouts, volcanic action, political unrest, other major environmental disturbances, unusually severe weather conditions, acts of hackers and other illegal activities of third parties, inability to secure products or Services of other persons or transportation facilities, or acts or omissions of transportation or telecommunications common carriers or acts, omissions, overloading or slowdowns over the Internet or any third party Internet service providers. 11. IMPORTANT INFORMATION If you have purchased swimming costumes or other like products, we ask that these items are tried for size and fit over underwear, without removing the protective adhesive strip, only until you are certain that you will keep them. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to you. If you have purchased delicate, beaded or light-coloured Products, we ask that these items are tried for size and fit with a scarf to prevent make-up transfer and after any rings, earrings or other jewelry has been removed from your person, in the interest of maintaining the quality of these items. Returns will not be accepted if the garment is damaged or soiled and will be sent back to you. TOCUAE.com has made every effort to display as accurately as possible the colors of our Products that appear on the Website. However, as computer monitors vary, TOCUAE.com cannot guarantee that your monitor's display of any color will be accurate. TOCUAE.com attempts to be accurate in its product descriptions. However, TOCUAE.com does not warrant that Product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Thank you for your cooperation. We hope you find this Website helpful and convenient to use. 12. Questions?: TOCUAE.com info@tocuae.com.com feedback@TOCUAE.com.com Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.